FAQs
Payment & Shipping
Domestically we currently offer First Class USPS shipping.
Once items are printed, packed and shipped, First Class USPS usually takes 3-5 days from Hawaii to the mainland. For shipping within Hawaii it usually takes 2 days.
Plan for items to arrive typically 5-7 days after ordering, unless ordered on a holiday or weekend. Sometimes orders arrive quicker, but best to give yourself a good window if you need things for a trip or special weekend.
If you’d like to place an international order, please email us directly.
We do not accept returns at this time. Please choose your items carefully and ask any questions upfront. Mahalo for understanding.
Wholesaler Questions
Fill out our wholesaler form found here. We will go over your information and contact you with any further questions.
Once approved, we will send you a separate weblink which houses our wholesale shop. You may place the order directly through that website.
Depending on your whereabouts, wholesale orders should deliver within 2-3 weeks. This is because many of our products are made to order so this allows time for the hand printing to get completed.
Ordering Questions
We are happy to consider custom colorways for things like sports teams, events, or other themes. We have provided paddling teams, boutiques, and events with custom Get Salty hats with great success.
Shoot us an email with what you have in mind and we can see if we can procure the correct color blanks and prints for your needs. These may be subject to special pricing if we need to bring in special materials.
You can contact help@getsaltyhawaii.com or use our chat feature on our website. If we are not currently around, it will send us a message to respond the next time we are live.